This is so common in any kind of service industry, minimal staff to save Just An Ordinary Mom Trying Not To Raise Communists Vintage Shirt . I worked several years in a high street shop that operates a basically skeleton staff model (in the UK, so better employment rights than US) and trying to get time off or flexibility for any kind of life stuff was like pulling teeth. I went 4 years without taking a sick day. A situation quite similar to OP was when I had a 3 hour final exam for Uni scheduled at 1pm on a Saturday. Gave the notice as soon as I found out and the managers kept trying to strong arm me like I could do anything about it. First it was that they couldn’t authorise holiday during a summer month, so I said “fine, it will have to be an unpaid authorised absence then.
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But they kept trying to push and push, saying they couldn’t get cover, asking that I do a half day from 7am etc… until I just had to say “this Just An Ordinary Mom Trying Not To Raise Communists Vintage Shirt is a big exam I have no control over. I won’t be working that day, I don’t care if it’s paid or unpaid or if I technically end up with a mark against my name for it.” I was known as one of their most reliable part-timers and it absolutely boiled my blood that there was such epic pushback when I needed an ounce of flexibility on their end. These places almost exclusively hire young people because by and large they’re easier to deal with for shift work and unsocial hour patterns, but lose their minds over some of the realities that come with having young staff.